Workplace Violence Prevention for Retail
Prioritize the safety of your employees and customers in New York and other states.
Course description
Workplace Violence Prevention and Active Shooter Preparedness for Retail training is an interactive course designed to help retail employees protect themselves from workplace violence, whether from customers or coworkers. The course covers how to identify and report workplace violence concerns, de-escalation techniques, the use of security alarm systems and panic buttons, and the employer’s emergency response procedures. Learners will complete active-shooter drills and interact with characters through a series of realistic workplace violence scenarios involving coworkers and customers.
This course complies with New York's Retail Worker Safety Act (New York Labor Law Section 27-e) and can be tailored to meet your specific needs. Our expert Compliance Team can help you understand the law and its policy and annual training requirements.
ONLINE TRAINING
Workplace Violence Prevention and Active Shooter Preparedness for Retail
Through a series of interactive scenarios, employees learn about the following topics:
- Workplace violence definition
- Hazards for workplace violence
- Behaviors of concern
- Reporting procedures
- Responding in an emergency
- De-escalation techniques
- Active shooter drills
- The use of security alarms and panic buttons
- Supervisors’ duties
- Workplace violence prevention policy
THE TRALIANT DIFFERENCE
Compliance you can trust.
Training you will love.
Legal expertise
Our in-house legal team monitors the latest laws, rules and regulations, so you don't have to. You can rest assured that our courses are continuously compliant.
Brilliant training
Take your training from boring to brilliant. With cinematic-quality videos produced by our Hollywood-based team, your employees will love our customizable, interactive, story-based training.
Valued partnership
Our main focus? It’s all about making your job easier. We do that with unmatched responsiveness and seamless deployment, dedicated to driving your success.
Meaningful impact
We don’t just deliver brilliant training, we help you create meaningful impact by broadening your employees' perspectives, achieving compliance and elevating culture.
KEY FEATURES
Why you'll love our training
It’s time to embrace a new era of online training with a valued partner who will ensure seamless implementation to fit your exact needs, a truly enjoyable learning experience and courses with continuous compliance you can trust.
Compliance expertise
Traliant's in-hour legal expertise ensures training is accurate and kept up-to-date with any regulatory changes.
Accessible to users with disabilities
Traliant provides an inclusive experience for all users, including those with disabilities, by going beyond Section 508-C standards and offering WCAG 2.1/2.2 AA.
Story-based learning
Our story-based approach blends leading instructional design with Hollywood talent to produce engaging, interactive and nuanced training.
Course administration
Traliant makes it simple to roll out training to your workplace and provide technical support directly to your employees at no additional cost.
Course customizations
Tailor courses to include your logo, relevant policies, workplace images, and more. Traliant can even customize the course with scenarios that take place in your own workplace environment.
Translations
Training is available in English, Spanish and is supported in over 100 languages.
COMPLIANCE EXPERTISE
Your partner in training compliance
Uniquely qualified in-house compliance team
Our exceptional in-house Compliance Advisory Team is led by Michael Johnson, Chief Strategy Officer and former U.S. Department of Justice attorney who has provided training and guidance to organizations like the Equal Employment Opportunity Commission, Google, the United Nations, and the World Bank.
Keeping you compliant, effortlessly
Keeping up with the complex web of employment laws — especially if your workforce spans multiple states — can be tricky. That’s why we offer a streamlined training solution that ensures you stay compliant with federal, state, and local regulations, so you can focus on what matters most: your team.
Simplifying your policies and handbooks
Crafting an employee handbook that meets legal standards can be daunting. Let us ease the burden. We help you navigate regulatory changes to ensure your policies and handbooks not only comply with the law but also reflect industry best practices.
What to consider when choosing the most effective Retail Workplace Violence Prevention Training
- Increased aggression: Yelling, threats, or physical intimidation.
- Verbal abuse: Name-calling, insults, or derogatory comments.
- Harassing or threatening behavior: Staring, following, or making unwelcome advances.
- Stalking or intimidation: Repeated unwanted contact or attention.
- Changes in demeanor: A customer or coworker exhibiting unusually erratic or aggressive behavior.
- Past incidents: Awareness of previous violent incidents involving the individual.
The New York law mandates training that covers:
- Self-protection methods.
- De-escalation tactics.
- Active shooter drills.
- Emergency procedures.
- Use of security alarms and panic buttons.
- Supervisor responsibilities.
- Site-specific emergency exits and meeting places.
The deadline for implementing the policy and providing initial training in New York is March 4, 2025.
- Stay calm: Avoid escalating the situation with emotional reactions.
- Listen actively: Show you understand the other person's perspective.
- Use assertive but non-threatening language: Clearly state boundaries and expectations.
- Offer choices: Give the person options to help them feel in control.
- Create space: If possible, physically distance yourself to reduce tension.
- Seek assistance: If the situation remains unsafe, immediately alert your supervisor or security.
- Workplace Violence Prevention and Active Shooter Preparedness for Retail (this course): Addresses the specific risks and challenges of the retail environment.
- Workplace Violence Prevention for California: Designed to meet California's specific legal requirements.
- Workplace Violence Prevention (general): Provides comprehensive training for all other states, excluding California and New York.
