Cultural Competence Training
Elevate innovation and productivity within your organization by leveraging diverse perspectives.
Course description
This 25-minute course introduces employees and managers to the importance of cultural competence in the workplace. It identifies practical ways to increase this critical work competency and details practical actions employees can take to avoid misunderstandings and ensure communications and interactions are effective, respectful and successful across any culture.
ONLINE TRAINING
Cultural Competence Training
This course covers these topics and more:
- What is Culture
- Culture’s Influence
- What is Cultural Competence
- Business Benefits of Cultural Competence
- Practices and Behaviors that Help Increase Your Cultural Competence
- Work Disconnects: Time, Personal Space, Physical Contact, Social Roles, Communication and Authority
THE TRALIANT DIFFERENCE
Compliance you can trust.
Training you will love.
Legal expertise
Our in-house legal team monitors the latest laws, rules and regulations, so you don't have to. You can rest assured that our courses are continuously compliant.
Brilliant training
Take your training from boring to brilliant. With cinematic-quality videos produced by our Hollywood-based team, your employees will love our customizable, interactive, story-based training.
Valued partnership
Our main focus? It’s all about making your job easier. We do that with unmatched responsiveness and seamless deployment, dedicated to driving your success.
Meaningful impact
We don’t just deliver brilliant training, we help you create meaningful impact by broadening your employees' perspectives, achieving compliance and elevating culture.
COMPLIANCE EXPERTISE
Your partner in training compliance
Uniquely qualified in-house compliance team
Our exceptional in-house Compliance Advisory Team is led by Michael Johnson, Chief Strategy Officer and former U.S. Department of Justice attorney who has provided training and guidance to organizations like the Equal Employment Opportunity Commission, Google, the United Nations, and the World Bank.
Keeping you compliant, effortlessly
Keeping up with the complex web of employment laws — especially if your workforce spans multiple states — can be tricky. That’s why we offer a streamlined training solution that ensures you stay compliant with federal, state, and local regulations, so you can focus on what matters most: your team.
Simplifying your policies and handbooks
Crafting an employee handbook that meets legal standards can be daunting. Let us ease the burden. We help you navigate regulatory changes to ensure your policies and handbooks not only comply with the law but also reflect industry best practices.
What to consider when choosing the most effective cultural competence training
- Create a more inclusive and welcoming workplace: Cultural competence helps to build a culture where everyone feels respected, valued, and comfortable sharing their perspectives.
- Improve communication and collaboration: An understanding of cultural competence helps employees to understand different cultural norms and communication styles, leading to more effective communication and collaboration among diverse teams.
- Enhance customer service and client relationships: Cultural competence is essential for providing excellent customer service in a globalized marketplace.
- Empower employees: Training provides employees with the knowledge and skills to interact effectively with people from diverse backgrounds, which can lead to greater confidence and comfort.
- Strengthen your organizational culture: Training helps to build a culture of respect, understanding, and inclusivity.
- Boost innovation and creativity: Diverse teams with strong cultural competence are better positioned to develop creative solutions and to achieve success.
- Be open to learning: Be curious about different cultures and willing to learn about their beliefs, values, and practices.
- Develop empathy and understanding: Try to see the world through the eyes of others, and to understand how different cultures shape perspectives and behaviors.
- Practice active listening: Pay attention to both verbal and nonverbal communication, and ask clarifying questions.
- Be mindful of your own biases: Recognize your own cultural biases and assumptions, and strive to challenge them.
- Use respectful language: Avoid using stereotypes or generalizations, and choose your words carefully to avoid misunderstandings.
- Time: Different cultures may have different perspectives on time, such as how meetings are scheduled, deadlines are met, and schedules are followed.
- Personal space: Cultural norms may dictate how much personal space people prefer.
- Physical contact: Cultural norms can vary significantly when it comes to physical contact, such as handshakes, hugs, or pats on the back.
- Social roles: In some cultures, there are clear distinctions between social roles, such as gender roles or roles related to authority.
- Communication styles: Different cultures may have different communication styles, such as directness versus indirectness, verbal versus nonverbal communication, and the use of humor.
