On September 4, 2024, Governor Kathy Hochul signed the New York Retail Worker Safety Act into law to address growing concerns about workplace violence in retail. This law, effective March 1, 2025, applies to state retail businesses with at least 10 employees. It sets a framework for improving safety and reducing the risk of violence in retail environments. If you’re part of HR or a business owner in New York’s retail sector, here’s what the law means and how you can get ready. 

Why This Law is Important 

The data is clear: organized retail theft in New York City has surged over the past six years. From 2017 to 2023, larceny offenses increased by 51%, and incidents of robbery and theft grew by 86%. 

This law aims to tackle these problems and create safer workplaces for retail employees. 

“Sophisticated retail theft rings are putting workers at risk, and we’re taking steps to end this chaos,” Governor Hochul said. 

Part of a Growing National Trend 

The rise in violence isn’t just a New York problem. Nationally, businesses have seen a sharp increase in theft and assaults. For example, between 2018 and 2020, assaults in grocery stores went up by 63%, and in convenience stores, the increase was 75%. 

In response, some retailers are cutting store hours or even closing locations due to crime. Big names like Target, Whole Foods, and Rite Aid have closed stores citing theft as a major factor. 

New York’s Retail Worker Safety Act is part of a larger trend across the U.S. to address workplace violence. Similar laws, like California’s Workplace Violence Prevention Law, are already in place, and there are more than half a dozen states with workplace safety laws in health-care settings. 

What the New Law Requires 

The New York Retail Worker Safety Act applies to retail stores that sell consumer goods, excluding those that primarily serve food. Here are the key requirements for retail employers: 

  • Create a Workplace Violence Prevention Policy: This policy should identify risks and outline methods to prevent violence. The New York Department of Labor will provide a guidance document and model policy that employers can use in developing their own policy.  
  • Training for Employees: Starting March 1, 2025, retail employees must receive training on de-escalation tactics, active shooter drills, emergency procedures, and more. Employers must provide this training to employees upon hire, and at least annually thereafter.  
  • Panic Buttons: By January 1, 2027, retail employers with more than 500 employees must install panic buttons or provide mobile or wearable devices to employees for immediate access to emergency help.  

Training is Essential 

A survey by the Retail, Wholesale and Department Store Union (RWDSU) found that over 80% of workers are concerned about an active shooter incident. Nearly 75% said they would feel safer if they received regular training on handling workplace violence. 

RWDSU President Stuart Appelbaum highlighted that too many retail workers haven’t received proper training to deal with violent situations, adding that employers should prioritize the safety of their employees. 

How to Prepare 

With the March 1, 2025 deadline approaching, now is the time to get ready. Start by conducting a workplace violence assessment, drafting a prevention policy, and ensuring employees receive proper training. By taking action now, you’ll not only comply with the law but also protect your employees — the heart of your business. 

How Traliant Can Help 

After leading the industry in the delivery of a comprehensive and compliant employee training solution to meet California’s stringent workplace violence prevention law, we are again at the forefront of a compliance training solution to fulfill the New York Retail Worker Safety Act. In November, we will release an interactive solution, created with the oversight of our in-house team of legal experts, which can be tailored to your workplace violence prevention policies. It will equip your employees and managers with the crucial knowledge and skills needed to stay safe. Specifically, the training will cover: 

  • Information on the requirements of the New York Retail Worker Safety Act 
  • Examples of measures retail employees can use to protect themselves against workplace violence from customers or other coworkers 
  • De-escalation tactics 
  • Active shooter drills 
  • Emergency procedures, including workplace-specific emergency exits and meeting places 
  • Instruction on the use of security alarms, panic buttons and other related emergency devices  

Click here for more information on our Workplace Violence Prevention training.